Your customer relationships aren't as safe as you think.
0:46
YouTubeTodd Cohen, CSP - Keynote Speaker + 5x Author
Your customer relationships aren't as safe as you think.
Companies often assume long-term relationships guarantee loyalty. The reality is that every single interaction acts as a reset button. Whether it is a support call, an email, or a delivery, each touchpoint either reinforces the partnership or provides a reason to leave. Business relies on the constant renewal of trust, and resting on past ...
4 views4 weeks ago
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