On his first day as a nurse, Trent received a small but valuable piece of advice about how first impressions can shape patient outcomes. Watch real-life stories from across NSW highlighting how small acts of kindness are making a big impact: https://www.youtube.com/playlist?list=PLpXDJ5In7QhTf2ZndlpCzAhbTxqpqdcI6 NSW Health will celebrate the incredible work of the nurses and midwives who work in the NSW Health system on Monday 24 November at the 2025 Excellence in Nursing and Midwifery Awards.