Library Basics Part 1: Customer Service Basics (CC)
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YouTubeSouth Carolina State Library
Library Basics Part 1: Customer Service Basics (CC)
Customer service in a library setting is different from retail customer service in many ways. This interactive, informal basic overview includes: • The role of the library in the community and some common or unusual services libraries provide • How to address common patron issues • Practical ethics including patron privacy, equitable ...
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