Lead EP on Instagram: "In March 2024, officers responded to a Walmart theft call and watched a simple shoplifting case turn into a full emotional spiral. The moment she realized cuffs were coming, panic took over, crying, shaking, begging, screaming. And just like that, the situation became ten times harder, and ten times louder. This is exactly why emotional awareness and proper training matters. When panic controls the moment, logic disappears. When fear takes the wheel, communication collapse