The overwhelming majority of generative AI programs have so far failed to deliver significant business returns. Research ...

Performance management practices and systems often encourage teams to “innovate and deliver,” pushing them toward high ...

CMOs are under intense pressure to increase revenue and improve efficiency. The problem is that many of their traditional ...

An executive’s guide on developing the talent who will secure your company’s success. by Rachel DuRose When Target announced in August 2025 that COO Michael Fiddelke would assume the company’s top ...

IQ and technical skills are important, but emotional intelligence is the sine qua non of leadership. by Daniel Goleman Every businessperson knows a story about a highly intelligent, highly skilled ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

It’s too often misused and misunderstood. by Amy Gallo When you run an experiment or analyze data, you want to know if your findings are “significant.” But business relevance (i.e., practical ...

The questions senior leaders are asking about gen AI have evolved since LLMs first entered the mainstream: It’s less about if they should experiment with gen AI, and more about how to do so ...

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Strong writing skills are essential for anyone in business. You need them to effectively communicate with colleagues, employees, and bosses and to sell any ideas, products, or services you’re offering ...

It’s been more than a decade since the founding of Netflix and Zipcar, and by now both are well-established businesses. They’re leading examples of an economy and culture model we call collaborative ...