Netflix may be the most popular streaming service, but popularity doesn't always equate to customer satisfaction — here's what tops the charts instead.

Netflix has quietly cut a popular feature which will affect everyone who uses the streaming service on their phones. The company has ended the ability to cast video directly from your phone to a ...

Though Netflix is being inundated with fans requesting the streaming service pick up the recently canceled “Community,” a rep for the company disclosed Sunday that a pickup is not a possibility. NBC ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Personalization used to be about recognizing a customer ...