Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft has joined the World Nuclear Association (WNA), a London-based international non-profit organization. According to the WNA, its membership is responsible for around 70 percent of the world's ...

Today is Microsoft's August 2025 Patch Tuesday, which includes security updates for 107 flaws, including one publicly disclosed zero-day vulnerability in Windows Kerberos. This Patch Tuesday also ...

Microsoft Azure alone brought in revenue of $75 billion in fiscal year 2025 - with the company counting years as June to June. Microsoft CEO Satya Nadella revealed the cloud unit's growth in the ...

Microsoft is planning to cut thousands of jobs, particularly in sales, as the tech giant streamlines its workforce amid increased investments in artificial intelligence, Bloomberg News reported ...

Microsoft Corp. is planning to ax thousands of jobs, particularly in sales, as part of the company’s latest move to trim its workforce amid heavy spending on artificial intelligence. The cuts are ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

The report underscores how intelligence on demand, hybrid human-AI agent teams, and evolving workplace structures are reshaping business operations and talent strategies. As organizations worldwide ...

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

Chauncey grew up on a farm in rural northern California. At 18 he ran away and saw the world with a backpack and a credit card, discovering that the true value of any point or mile is the experience ...