Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

After a volatile week on the Paris market, TP Group (formerly Teleperformance) saw its shares decline modestly by 6.5%, reflecting a measured investor reaction to adjusted guidance rather than panic.

There’s a new PayPal phishing scam making the rounds, and it’s so convincing that even security-conscious users are getting caught in it. Unlike typical scams riddled with typos and fake domains, this ...

Whether it’s a holiday or any given Tuesday, finding packages at our front door isn’t so much a surprise as an expectation for some people. Unfortunately, scammers are using our consumer habits ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film “The Brutalist,” the French company that owns the largest call center in the world has announced that it’s ...

Leading business process outsourcing company Teleperformance SE reported its 2024 results yesterday. The market was not impressed by the results — hardly understandable in my view. Revenue growth ...

Homeowners across the U.S. are being targeted in a sophisticated scam in which callers pose as mortgage lenders to defraud people out of hundreds of thousands of dollars, the Federal Communications ...

As you gather all the last-minute holiday packages arriving at your doorstep, be careful about any that you didn't order or ones that don't have a return address and want you to scan a QR code: it ...

Most people don’t need to consume this supplement, experts say, but it can be useful in certain situations. By Alice Callahan On TikTok, influencers tout protein powder as key to building muscle and ...

Corrections & Clarifications: A previous version of this story included data provided to USA TODAY that misstated the amount lost to scams globally last year. It was $1.026 billion. Scammers have ...

If you're a Gmail user (there are nearly 2 billion of us), you'll want to be aware of a new "super realistic AI scam." In a recent blog post, Microsoft solutions consultant Sam Mitrovic shared how he ...