LGU+ will triple its invitation programs for long-term customers next year to 24 events a year, moving beyond ...

As companies race to deploy artificial intelligence across customer service departments, new research from Consumer Cellular ...

Citizen satisfaction with U.S. federal government services drops 2.6% to an American Customer Satisfaction Index (ACSI®) score of 68.6 (on a scale of 0 to 100), ending four consecutive years of ...

The American Customer Satisfaction Index showed a decline in how the public views federal services for the first time in four ...

Satisfaction with electric cars has reached a new high. A current survey of around 4,000 electric-car drivers from Germany, ...

J.D. Power finds borrowers give bank servicers higher marks across both websites and mobile apps for digital servicing ...

A new U.S. News & World Report survey of 1,251 GLP-1 patients reveals that while consumers shop for medical screenings and ...

This article covers the questions production companies should ask in post-delivery customer satisfaction surveys, how to ...

Survey satisfaction scores are not bad. Yet, neither repeat business nor referrals are increasing. Have you ever had that ...

Canadians are slightly happier with their banks this year, but the gain hides a loyalty problem that could reshape where ...

Automotive manufacturers are now taking advantage of the infrastructure that has been built to add connectivity, sensors, ...