New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and ...

The Globe and Mail, the Canadian Press, the CBC, the Toronto Star, Metroland Media, and Postmedia, allege that OpenAI has ...

Projected to be worth over $38 billion in the global healthcare market by 2032, AI simulations have the potential to ...

Amazon Connect made its original debut in 2017. The service uses AI to provide contact center agents with advice on how to ...

Five Canadian news outlets are suing OpenAI. That's the owner of the generative AI software ChatGPT. And these news outlets claim OpenAI violated copyright law by using their articles to train its ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its ...

After shepherding billion-dollar brands at HP, Mars, and Unilever through an era where AI threatens to make marketing more ...

Invent, including all things generative AI, new service announcements, tech demos, and more. We’re here in Las Vegas for AWS re:Invent 2024, our biggest cloud event of the year. AWS customers, ...

Gene Munster from Deepwater Asset Management said while talking to CNBC that the latest quarterly report from Alphabet Inc ...

As many as 57% of the 50 venture capitalists surveyed by Inc42 showed the highest confidence for fintech-focussed vertical ...

South Korea's industry minister said Monday that the country plans to foster cooling equipment for data centers as one of its ...

Trending is the question of whether dragons existed, a topic spurred via talk show "The View" and podcaster Joe Rogan. See ...