Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience NEW YORK, NY, ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

The Social Security Administration Office of Inspector General said the agency’s average speed of answer was only seven minutes in September.

Bank of Valletta achieved high commendations at the European Contact Centre & Customer Service Awards (ECCCSA), one of Europe's most prestigious customer experience awards programmes. The Bank ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Trump Mobile's customer service team blamed the latest delay on the US government shutdown, which lasted from Oct. 1 to Nov.

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Former Lumos customers are facing significant service disruptions and lengthy wait times as their internet and phone services ...

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...