ServiceNow announces major advances to ServiceNow EmployeeWorks. Build and customize AI agents, no code required.

ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather ...

At the Tennessee Department of Human Services, modernization started with a simple realization: Residents seeking help from the state often faced a maze of disconnected systems, phone numbers and ...

With AI putting the squeeze on SaaS providers, ITSM incumbent ServiceNow is embracing a consumption-based shift and an expansion play centered on cyber. The once stable era of IT service management ...

New Air CPTO Andrej Danko will oversee product strategy, development and engineering Danko will help develop Air Enterprise Readiness, the company’s AI-native system He is tasked with helping develop ...

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The vulnerabilities can be exploited remotely without user interaction; security teams should also look beyond ServiceNow to the credentials, APIs and workflows the platform can access. Code injection ...

ServiceNow released security patches for three new maximum-severity AI Platform vulnerabilities that can be exploited in code injection, SQL injection, and privilege escalation attacks. The ServiceNow ...

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Eddie Possehl is a dynamic and driven writer/director with a passion for the written word and all things film, television, comics, and games. His passion for storytelling led him to establish his own ...