Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

The US Secretary of Defense, Pete Hegseth, has released a statement saying that Chinese engineers are no longer working on the Department of Defense's (DoD) Microsoft-based cloud. In a video published ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data ...

Showcase your company news with guaranteed exposure both in print and online Fast 50 recognizes the fastest-growing privately-owned companies based on revenue from 2022 to… Most Admired CEOs were ...

Shining light: succulents glow in shades of red, green, blue, and more after being infused with afterglow phosphor particles that absorb and slowly release light. (Courtesy: Liu et al., Matter) ...

I've been writing and editing stories for almost two decades that help people use technology and productivity techniques to work better, live better, and protect their privacy and personal data. As ...

Stellar image: The winning image captures the core of the Andromeda Galaxy (M31) in exceptional detail (courtesy: Weitang Liang, Qi Yang, Chuhong Yu) Photographers Weitang Liang, Qi Yang and Chuhong ...

In my master's thesis I used Hamiltonian replica exchange molecular dynamics (HREMD) to understand the interaction mechanism of two proteins: an epitope of the Plasmodium falciparum AMA1 protein and a ...

The prime minister uses his UN speech to talk up Australia's emissions plan after Donald Trump called climate change a "con job", and confirms Australia is still seeking a temporary seat on the body's ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...