Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

The company says the move is designed to improve efficiency across sales, supply chain, finance, marketing, and customer service, while giving dealers faster support and more responsive service.

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated approach treats AI as a dynamic, evolving system rather than a static tool ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, Business Services Manager at Connect.Issued by ...

The city has pursued a four-phase approach to improving service for people trying to complete projects or get inspections.

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

The rate hike comes as consumers already are seeing record increases in their utility bills, driven by higher supply ...