From the column: "You angrily hang up on one customer-service bot and teach them a lesson by calling their competitor — only to encounter an equally annoying customer-service bot." ...

T-Mobile's T-Force support was famous for its human touch, but customers are finding out that AI chatbots are taking over the ...

Outsourcing integration work back to the AI vendor can be an attractive alternative. They know their platform best, and they ...

Big retailers are embracing agentic commerce as a new way to shop. But you should think twice before handing over your credit ...

As AI reshapes how enterprises manage customer interactions, organisations across Asia-Pacific are shifting their technology ...

Pianpian Xu Guthrie, Amotions AI’s founder, was eager to tell me more. The AI model observes video calls on your computer, ...

A three-year-old start-up run has raised more than $20 million in a fundraising round after claiming its agents make better ...

Digital leaders are seeing an increasing amount of automated bots crawling their estates and driving up costs, as well as ...

In a standard chatbot, warmth sits in the background – a customer-service bot might say, “I understand your frustration,” before issuing a refund. In a companion system such as Replika or Character.ai ...

This week, a "Raccoon"-linked actor hit help desks, Eurail exposed 308K users, Fortinet patched critical flaws, Pushpaganda ...