Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

Amazon Prime customers are the latest group of consumers to be targeted by scammers. Here's how to stay one step ahead of bad actors.

Several customers said they have been unable to get refunds for weeks and have been stuck with responses from Debenhams' AI ...

NYSEG and RG&E say scammers are using phone calls, texts, emails and in-person tactics to trick customers into sharing ...

Various customers both locally and nationwide have been reporting these types of scams to law enforcement, the Middlesex County Prosecutor’s Office said in a statement on Friday. Authorities are ...

The company says personal data from about 6.2 million customer accounts may have been exposed. *** Odido also states that its ...

“If you receive a message about the purchase of a product or service,” the retail giant says, “do not respond to the message ...

Verizon customers warned of $20 credit scams after a Jan. 14 outage. Experts advise claiming credits via the My Verizon app and avoiding suspicious links.

Fake Robinhood security texts about external wallet links go out in bulk to random phone numbers, not indicating actual ...

Cohesive brand messaging is foundational to a marketing strategy and plays a defining role in whether the chosen tactics ...

Entergy Mississippi restores power after storm ...