IndiGo uses AI for customer service through 6Eskai, an AI chatbot, but operationally also uses an AI-powered risk management platform for efficiency.

Anyone who has tried to use self checkout can surely relate.A man is at large after an attempt to use self checkout at a ...

For some brand marketers, the final days of 2025 feel like a satisfying victory lap after completing a long and grueling ...

A report into Optus’s Triple-0 outage has uncovered a cascade of mistakes that left vulnerable Australians without emergency ...

The U.S. Securities and Exchange Commission on Friday said it filed proposed final consent judgments to resolve civil cases ...

C2 Comms’ Suraj Sadeesh argues that great CX isn’t built on dashboards and AI hype, but on intuition, empathy and getting the ...

Oracle gains on cloud growth from large RPOs, discounted valuation, backlog monetization, and a 30%+ growth outlook. Read why ...

MGM’s announcement is a recognition that they cannot simply be a venue for extraction. They have to be a steward of the ...

India often waits for a crisis to ask questions it should have asked much earlier. The IndiGo meltdown is the latest reminder of how easily a single shock can expose systemic fragility. A regulatory ...

TGI Fridays caught a ton of heat recently for giving only $500 to a waitress who made the company go viral with her stellar ...

The Competition Commission of India has taken cognisance of information filed against India's largest airline IndiGo in the context of the recent flight disruptions witnessed in the aviation sector, ...

A customer determined to buy a Tesla Cybertruck offered $71,000 and a specal "bonus" that the dealer didn't really want to receive ...