The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Growing from the maintenance of internal infrastructure to a more holistic digital role, it’s been a transformational period for Chris Bedi after stints as CIO for two electronics manufacturers.

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

Software that manages the availability of network-centered applications within an organization, such as email, intranets and client/server. It monitors all the components of an application to see if ...

In this episode of DEMO, host Keith Shaw sits down with Erik Costlow, Senior Director of Product Management at Azul, to explore how the company’s Intelligence Cloud platform is transforming Java ...