A new study shows people act similarly with robots and humans. Machines may feel less warm, but they perform equally in many ...

Although many of us are still skeptical of chatbots, algorithms, and robots, the artificial agents actually do well dealing with customers. Sometimes even better than humans.

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

The chatbot that launched 1,000 chatbots: We cover everything on the AI tool, from how it works and how to use it to some of its more controversial points. Barbara is a tech writer specializing in AI ...

Global study finds customers increasingly accept chatbots, robots, and algorithms, though humans remain essential for empathy ...