Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Please visit or call the Senior Center at 858-756-3041 to register for in-person classes. 11th Annual Healthy Aging ...

Birmingham Mayor Randall Woodfin says the facility will bring 1,000 jobs and a multi-million dollar economic impact to the city.

The Georgia police department that fired an officer for asking a biological male to stay out of a women’s restroom will begin ...

Baseball fans await the results of Major League Baseball's ball or strike challenge results with great anticipation.

The goal is to graduate about 100 new EMTs annually to support both volunteer and professional ambulance services across the county’s 33 towns.

The Fresno County Superintendent of Schools has unveiled a mobile dispatch training center for high school students in Fresno and Madera counties. It’s one of only two programs of its kind in the ...

The FCC said on Wednesday it is considering limits on U.S. telecom firms' use of foreign call centers and requiring foreign-based customer service workers to be proficient in American Standard English ...

Salt Lake City's police department is looking at new technologies and a new training facility as it celebrates its 175th birthday this month.

When the Minnesota Vikings turned their focus to the offseason, two separate necessities were top of mind. They needed to […] ...

CLEVELAND, Ohio — Not every spring training cut hurts. Sometimes a player walks out of camp without a big-league roster spot ...

The new Herbert Wertheim Center for Business Excellence both takes students out of their typical routine and encourages them ...