Motorola Solutions today announced VESTA Hybrid, a new offer that unifies the power of Assist AI, advanced Radius Mapping, and cyber resilience with VESTA 911 call handling software for Public Safety ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Supervisors gain access to real-time dashboards that provide a complete view of team performance. Critical metrics such as call handling times, customer engagement levels, call outcomes, and quality ...

New offer to streamline path to cloud for U.S. public safety answering points VESTA Hybrid unifies the power of Assist AI, advanced Radius Mapping and cyber resilience with VESTA 911 call handling ...

CHARLESTON COUNTY, S.C. (WCIV) — Charleston County 911 has strengthened their emergency response this week by upgrading their call handling capabilities. The Charleston County Consolidated Emergency ...

BERNALILLO COUNTY, N.M. (KRQE) — Bernalillo County Emergency Communications has been chosen as New Mexico’s beta site for a new piece of 911 call-handling software. The Next Generation 911 (NG911) is ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

New platform combines AI-driven voice communication, appointment booking, and CRM integration to modernise call handling for small and service-based businesses Agentli AI, a voice automation and small ...