eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

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Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...

eBay is offering new opportunities for full-time employees to work from home via the eBay@Home program, the online commerce company announced Thursday. The program is anticipated to create nearly 300 ...