As the nation’s electric, gas and water utilities continue to be on high alert to the threat of weather-driven outages and service interruptions, many have taken to email, text messages and mobile app ...

Rising utility bills are weighing on customer perceptions of U.S. electric and gas companies, according to two new J.D. Power studies released today. The average monthly residential electric bill has ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

As part of its ongoing analysis of customer experience with residential utilities, JD Power tracks the average prices customers pay for electric, gas and water services nationwide. This average price ...

Independent analysis from energy experts at Charles River Associates shows that allowing public utility companies to generate energy would address supply and demand issues at heart of high energy ...

PPL Corp on Friday forecast annual profit below expectations, but raised its four-year capital spending plan by 15% as the utility prepares to meet surging power demand from data centers.

When consumers don’t like the price of gas, groceries, or a haircut, they can shop around for a cheaper option. Not so for electricity. Richard Hirsh at Virginia Tech said utilities have pretty much ...