It was with great interest that I read Scott Carlson’s “Are Reference Desks Dying Out?” (The Chronicle, April 20). While the beginning of the article gave a true picture of the work being done by ...

As of yesterday morning, students can ask a reference librarian questions about research at any time of the day (or night) through a new online service offered by the Boston Library Consortium (BLC).

Perhaps the greatest irony of the digital era is that while Silicon Valley portrays itself as pioneering the future of modern society, much of its innovation lies in merely adding a digital flourish ...

Vinyl records are making a comeback as many retailers have seen an uptick in sales. Opinions vary as to why vinyl is coming back. Some say vinyl provides a better sound and others say it’s the feeling ...

At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

BUFFALO, N.Y. - University at Buffalo librarians are offering real-time, online reference assistance to students, some as far away as China, using AOL Instant Messenger software (AIM) in the popular ...

Welcome back to another semester at UMass Lowell! Whether you’re a freshman writing an essay, a grad student beginning a research project, or a faculty member setting up course reserves, the UML ...

It's time for another 7 Questions. This week, Rochester Public Library employee Katherine Stecher talks about what it's like to work in an empty library, the most memorable requests she's gotten as a ...

I know it is a common stereotype for an old guy to complain about how good the kids have it today. I, however, will take a little different approach: We have it so much better today when it comes to ...

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FARGO - Diane Briggs says her life is an open book and she's now starting a new chapter. The reference librarian is retiring after 50 years with the city of Fargo, which makes her the longest serving ...