Alecia Reid is an award-winning, Emmy-nominated reporter for CBS News New York. She is a sustainability and social justice advocate; passionate about giving a voice to people who may not otherwise be ...

The MTA has relaunched its Customer Ambassador Program on Monday, Aug 18, continuing the largest customer outreach program in the transit agency’s history. QNS spoke exclusively with acting NYCT ...

Monday is the first weekday for Phase 1 of the MTA's new Queens bus network redesign. The changes come after more than five years of extensive planning. More than 800,000 Queens bus riders are ...

The Queens bus network redesign will start this summer, the MTA announced Thursday. Phase one will launch on Sunday, June 29, and phase two will begin on Sunday, Aug. 31, the MTA said. The redesign, ...

More than 800,000 daily MTA bus riders are experiencing their first weekday commute under Phase 2 of the Queens bus network redesign. So far, reaction among riders to the $30 million overhaul, the ...

KEW GARDENS, Queens — It’s been more than 60 years since a borough-wide design for bus service in Queens was implemented, and now that a redesign is in its final stages, the MTA has invited the public ...

New Yorkers can expect sweeping changes to Queens’ bus network starting this summer, MTA officials announced Thursday. The long-awaited redesign's first phase will take effect on Sunday, June 29, ...

QUEENS, N.Y. (PIX11) — After years of planning and discussion, changes are finally coming to bus routes in Queens. The redesign began in 2019. Hundreds of public meetings and thousands of comments ...