While brick-and-mortar retail has taken a hammering during the 2020 pandemic, e-commerce is booming. Americans spent $88 billion more shopping online in the first six months of 2020 compared to 2019.

The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino's Pizza, ...

A customer initiates a chat by submitting a query through the website's Live Chat widget. They first interact with a Live Chat bot. The system then creates a request, visible to the support team in ...