U.S. Treasury Secretary Scott Bessent announced the creation of a new IRS task force and other measures to combat fraud, ...

The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

Formal, internal service-level agreements creates a truly professional business relationship between IT and their 'clients,' driving value and boosting morale. Why is it that when I mention the idea ...

In the marketing world, a brand is so much more than a mere logo or symbol. It is the intangible sum of a product's attributes: its name, packaging price, history, reputation, and customer experience.

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...