Consumers have adjusted their e-commerce expectations during the pandemic, with studies showing that shoppers are more tolerant of delivery delays and other issues. However, the adoption of these new ...

A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

DALLAS--(BUSINESS WIRE)--Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

viCloning levels the playing field between small businesses and the enterprise by commoditizing the virtual agent technology allowing millions of small businesses around the world scale beyond time, ...

Accelerates the Five9 Artificial Intelligence portfolio by providing ‘digital workers’ that drive a new level of self service in the contact center Expands the Five9 global footprint and Service ...

Service automation firm ServiceNow has acquired Qlue. Qlue has developed conversational virtual agent technology for the enterprise. The deal will be integrated into ServiceNow's Intelligent ...

Five9 Intelligent Virtual Agent (IVA) leverages the latest AI-based technology to deliver intuitive answers to common questions and solve customer problems. The Five9 IVA can deliver a remarkably fast ...

When IBM’s supercomputer, Watson, went head to head with human competitors on the game show Jeopardy, everyone witnessed a huge leap in the computer’s ability to respond, react, and adapt to human ...