Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

One of the best definitions I've found of our current climate, economic and sustainability crisis is depicted in Greta Thunberg's The Climate Book: The Facts and the Solutions. Thunberg's account ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table. Leadership drives change. CX culture only takes root when senior leaders ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD) today released an updated version of its Bowtie Model, a Customer Journey Model and Data Model that extends the traditional marketing ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken The ...

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...

The use of artificial intelligence in the banking and financial services sector isn’t novel; it’s been occurring for decades. Banks have been utilizing computer models to evaluate creditworthiness and ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...