Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

KPMG Consulting Inc. knowingly misled CarsDirect.com about untested customer-tracking software that has cost the online auto store more than $50 million, CarsDirect.com said in a lawsuit. The suit, ...

Marc Benioff has never been modest in his dreams for Salesforce.com, the business software company he founded in 1999. Benioff, whose appetite for brash publicity and business growth matches his bulk, ...

DoubleClick Inc. has upgraded its Internet-based customer tracking software making it possible to simultaneously monitor response in multiple marketing channels: catalogs, direct mail, telemarketing, ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

Point-of-sale (POS) software is a digital system designed to help businesses process sales and manage transactions efficiently. It acts as the central hub where payments are completed, receipts are ...