Life is full of potential stressors and distractions. Few things are more stressful than realizing you have a problem with a product or service you purchased, and you need to speak with customer ...

It is no secret that mental health issues are plaguing our industry. Post traumatic stress disorder, substance abuse, and suicides are at an all-time high throughout fire departments. The average ...

In 2023, the U.S. Surgeon General's groundbreaking report on loneliness and isolation drew significant attention across industries. Yet today, the customer service sector faces an uncomfortable truth: ...