This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Eltropy’s platform-backed Video Banking allows CFIs to deliver secure, ...
Martin Lindsay had a bold vision to reimagine the Commonwealth Bank of Australia’s contact center architecture using an approach that did not yet exist. As Executive General Manager of Customer ...
The new AI capabilities enable EricaAssist to deliver relevant insights in under three seconds, without interrupting the flow of the conversation, and help customer service representatives provide ...
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