Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

For decades, customer service was considered a cost of doing business. To cut costs, many companies moved customer service jobs offshore, deployed various technologies to automate customer ...

Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the key. In a hotel, the cleanliness of the room, ...

When it comes to contact centers today, no technology has been more transformative than artificial intelligence, and AI’s impact on customer service operations across all industries is only going to ...

Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages. Smart organizations view their contact centers as their first lines of defense ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.