OpenAI has introduced a suite of audio models that power voice agents in specific enterprise settings, such as customer service. The models include speech-to-text and text-to-speech audio models in ...

Scaled Cognition Inc., an artificial intelligence lab building models for enterprise customer service agents, is introducing ...

There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the ...