Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...

For 11 miserable months, I was armed with a phone headset — and not much else — as a customer support advocate at a popular TV and movie streaming company (I'll let you guess which one). While I ...

When applying for a job as a customer relations representative, expect interview questions about your qualifications and work history, but be prepared to answer additional questions about your ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

Angry customers are costing call center workers more than their patience. New research conducted by a group of professors in the US and China reveals that customer service reps who suffer “verbal ...

On the first anniversary of Verizon Business’ acquisition of cloud video conferencing platform Blue Jeans, CEO Tami Erwin reflects on Verizon’s strategic orientation, the pandemic and her leadership.