Imagine being a manager at a shoe store and being trained on what qualifies and what does not qualify as a defective pair of shoes. If an angry customer came into your store demanding a refund for a ...

It is never a good feeling when a customer asks to speak with your supervisor, but sometimes it isn’t quite as bad as you think. When cashier in this story saw a customer walking over to talk to his ...

When it comes to mobile Web usage, there is little customers want more than security and high quality networks, the Mobile Web Watch 2013: The New Persuaders report found. The findings come from a ...

Best Buy’s third-quarter revenue fell 3.2% to $9.4 billion, from $9.8 billion a year ago, the company said in a Tuesday press release. CEO Corie Barry said the retailer struggled from weak customer ...

Several major U.S. airlines dialed back their quarterly financial expectations as the industry contends with softer demand from economic uncertainty and other factors. Southwest, American and Delta ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...

If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S.

In banking, every millisecond counts. Customers today expect hyper-personalization, instant information and rapid responses from their banking providers. Yet for many banks, the path to a better, ...

On Tuesday, March 10, Enterprise Connect's keynote speakers had a message about AI and customer service: The technology is good enough to meet the high expectations of today's customers. It might be a ...