Online pet retailer Chewy already has hired 1,000 workers for its new 24-hour, 7-day-a-week, customer-service center in Hollywood — and it plans to hire another 400 within the next six months. The ...

At the 2012 Amazon Web Services re:Invent conference, Amazon founder and CEO Jeff Bezos said, I very frequently get the question: "What's going to change in the next 10 years?" And that is an ...

Stories about poor customer service are, unfortunately, legion, but it’s doubtful many of them concern Chewy. The ecommerce pet retailer with more than 20 million active customers doesn’t use an IVR ...

From sending handwritten holiday cards to offering pet portraits, Chewy.com looks for special ways to show customers “we really care about them and we care about their pets,” said CEO Ryan Cohen, ...