Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

All of the additional applications – the call center software (Symposium), the IVR and ACD software (Symposium Call Center Server Software and MPS100, respectively), the unified messaging system ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

NV Energy has launched a newly consolidated statewide call center telephone system providing interactive voice response solutions, making it easier to reach a live representative no matter when a ...