The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

Tri-Cities residents may be greeted by artificial intelligence the next time they call the non-emergency line for police or fire department help. Beginning late next week, Seattle-based Aurelian AI ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

BOY’S MOM WITH CHILD NEGLECT FOR ALLOWING THE GUN TO BE ACCESSIBLE. NEXT TIME YOU CALL FOR HELP, AI COULD BE ANSWERING THAT CALL. TONIGHT, WINTER GARDEN POLICE HOPE CITY COUNCIL WILL APPROVE THE ...

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial ...

A new report from the DC Office of the Inspector General found major operational challenges at the city's 911 call center, ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...