Reliance showcased its new AI call agent that will be available to all Jio subscribers later this year on Friday, during its ...

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new real-time contact center innovations to make agents ...

One of the biggest tech giants of India, Reliance Jio, has dropped its hat in the ring to catch up on AI and announced multiple features moving forward. One such feature that garnered a lot of ...

Watching the television series Call My Agent makes me wonder whether there is some French term for the feeling of squirming with embarrassed yet surprised amusement. Call My Agent, which was ...

Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...