The pervasive idea has crossed nearly everyone’s mind at some point: I should start a podcast. Our tendency to record our thoughts and ideas goes beyond the internet, but when it comes to podcasting, ...

Reality television may provide the reality check that motivates bosses to improve their automotive service facilities. Watching "Undercover Boss," on CBS, may spur tire dealers and service shop ...

People have a deep yearning to feel important and validated, and good leadership is about driving and pushing people, but also about letting people know that they can do the job. When Brian Hamilton ...

A few months ago, I posted about a friend of mine regaling me with a story about her boss's truly awful decision-making process. (In the interest of full disclosure, details regarding my friend and ...