Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to deliver a smooth customer experience.

DENVER, Colo. — Airlines are struggling to keep up with demand. American Airlines has canceled more than 1,800 flights across the country since Friday. It's the second major airline to experience ...

Last year, Southwest Airlines made the surprising decision to begin charging customers for checked baggage, ending its longstanding "bags fly free" policy. Now, several months after ending free bags, ...

Former United Airlines CEO Oscar Munoz: Air traffic problems have been decades in the making Former United Airlines chairman and CEO Oscar Munoz joins 'Squawk Box' to discuss the failures in the air ...